Serious about Service

At Sormac, delivering outstanding service is our top priority. Our approach is designed to maximize uptime, boost output, and ensure the highest levels of customer satisfaction.

Expect a partnership that extends well beyond the initial installation, providing ongoing support to ensure your operations thrive.

William Gate

Technical Support Engineer

[email protected]
+44 (0) 1284 530 700

SormaCare

Sormac's service solutions

Technical support

Contact one of our Technical Support Engineers directly if a machine has malfunctioned or you have a question about operating or adjusting a machine. Our real-time technical support brings expert guidance directly to your facility.

In-person
By telephone
Remotely guided

Technical support engineer

Warehouse goods lift for spare parts

Spare parts

Quick access to original spare parts is essential to maintain your equipment’s efficiency and longevity, helping avoid lengthy downtimes.

When purchasing a machine, we offer you the relevant spare parts packages. If you need additional parts to minimize downtime, you can order them from our various stock locations.

Inspection and maintenance

Regular maintenance and updates not only extend the life of your machinery but also reduce overall running costs by improving efficiency.

Process Improvement

To achieve increased output or higher quality, our process specialists can help you optimize your production line to meet your specific goals.

Sormac also provides comprehensive training for operators and service staff on machine operation and maintenance.

SormaCare

Services are also offered in four flexible packages to ensure that you receive the support your business needs: from training to preventive maintenance and line optimization.

Field Service Engineer on site

We also offer the following services...

24/7 support

If your operation is running continuously, so will we. Service level agreements with 24/7 service offer you troubleshooting and remote guidance around the clock.

Carborundum service

Carborundum must be replaced regularly to ensure quality. Contact us to schedule a service appointment.

IoT solutions

If you are looking to increase output or product quality, we gladly share our data solutions with you.